Banking Scams and Fraud
Getting money back after a scam.
Money, Scams and InsuranceEvidence checklist and letterLast checked 8 October 2026
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Plain-English guides on your rights, who to complain to and what to do next. Pick a topic, or search.
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Broadband, Phone and Mobile Contracts
Price rises, leaving early and complaints.
Subscriptions and ContractsEvidence checklist and letterLast checked 8 October 2026
Buying a Car
Faulty or misdescribed cars, and what to do if it goes wrong.
Cars and MotoringLast checked 2 October 2026
Car Finance Complaints
Hidden commission and how to complain to your lender.
Cars and MotoringEvidence checklist and letterLast checked 8 October 2026
Car Hire
Damage charges, hidden fees and insurance pressure.
Cars and MotoringEvidence checklist and letterLast checked 8 October 2026
Car Repairs and Garages
Poor repairs, overcharging and servicing disputes.
Cars and MotoringEvidence checklist and letterLast checked 8 October 2026
Debt and Buy Now Pay Later
Your rights and where to get help.
Money, Scams and InsuranceLast checked 8 October 2026
Delivery Problems
Parcels that are lost, late or damaged.
Home and DeliveryEvidence checklist and letterLast checked 2 October 2026
Energy and Water Bills
Back-billing, high bills and complaints.
Home and DeliveryLast checked 8 October 2026
Faulty Goods and Refunds
Your right to a repair, replacement or refund.
Home and DeliveryEvidence checklist and letterLast checked 8 October 2026
Flights
Delays, cancellations, refunds and compensation.
Travel, Holiday and EventsEvidence checklist and letterLast checked 8 October 2026
Furniture and White Goods
Late delivery, faults and repairs.
Home and DeliveryLast checked 8 October 2026
Gym and Leisure Memberships
Cancelling, notice and leaving early.
Subscriptions and ContractsLast checked 8 October 2026
Home Improvements and Traders
Builders, installers and doorstep sellers.
Home and DeliveryEvidence checklist and letterLast checked 2 October 2026
Hotels and Short Stays
Hotel-only bookings, rentals and booking sites.
Travel, Holiday and EventsLast checked 8 October 2026
Insurance Claims and Complaints
Rejected, delayed or reduced claims.
Money, Scams and InsuranceEvidence checklist and letterLast checked 8 October 2026
Online Marketplaces
Problems with eBay, Vinted and similar sites.
Home and DeliveryLast checked 8 October 2026
Package Holidays and Hotels
Holidays that are not as described.
Travel, Holiday and EventsEvidence checklist and letterLast checked 8 October 2026
Parking Fines
Private parking charges and council fines: what you can challenge and how.
Cars and MotoringLast checked 2 October 2026
Rent and Deposits
Deposits, repairs, fees and your rights as a tenant.
Home and DeliveryEvidence checklist and letterLast checked 2 October 2026
Tickets and Events
Cancelled, resold or fake tickets.
Travel, Holiday and EventsLast checked 8 October 2026
Train Delays
Delay Repay and complaints.
Travel, Holiday and EventsEvidence checklist and letterLast checked 8 October 2026
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