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Community Toolkit

Free printable resources for community groups, libraries, advice centres and workplaces.

Help the people you serve know their rights and avoid scams. Download, print and share these free A4 sheets. Please keep our contact details on them. They are general information, not legal advice.

Know Your Rights at a Glance

One page of the most useful consumer rights.

Download PDF (A4)

Complaint Checklist

Five steps and typical waiting times.

Download PDF (A4)

Spot a Scam

Red flags and what to do. Ideal for noticeboards.

Download PDF (A4)

Who to Complain To

Which free scheme helps with which problem.

Download PDF (A4)

Working with CPUK

A leaflet for community groups and advice centres.

Download PDF (A4)

Become a Community Partner

Tell us about your organisation. We can send printed copies, share your details with people we help where it is appropriate and agreed with you, and talk to your group. We do not charge for this. There is no fee for referrals either way unless we agree it in writing and tell the people involved first.

Do not include bank card numbers, passwords or other security details.

Working with Community Groups

Want the partner pack, a signposting guide for your staff, or a talk for your group? See community partners. CPUK is preparing an optional paid service in which we would handle a case for you and charge a success fee only if you recover money. It is not available yet. All our free tools, guides and templates stay free.

Ready to Take Action?

Tell us what happened. Our initial case review is free.

Free Scam and Recall Alerts

Plain-English scam warnings, product recalls and consumer-law changes by email. We email you about this only, and you confirm your address first. Unsubscribe at any time.

See our privacy notice.

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