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Home and Delivery
Problems with your rental, builders, parcels, bills, furniture and faulty goods. Pick the guide that fits.
Choose Your Guide
Each guide has your rights, step-by-step actions and time limits.
Home Improvements and TradersBuilders, installers and doorstep sellers.Open Guide →Rent and DepositsDeposits, repairs, fees and your rights as a tenant.Open Guide →Delivery ProblemsParcels that are lost, late or damaged.Open Guide →Faulty Goods and RefundsYour right to a repair, replacement or refund.Open Guide →Energy and Water BillsBack-billing, high bills and complaints.Open Guide →Furniture and White GoodsLate delivery, faults and repairs.Open Guide →Online MarketplacesProblems with eBay, Vinted and similar sites.Open Guide →
Not Sure Which One?
Answer a few questions and we will make you a step-by-step plan, with dates and deadlines.
Ready to Take Action?
Tell us what happened. Our initial case review is free.