Our Complaints Procedure
If we have not met your expectations, we want to know.
How to Complain
Email info@consumer-protection.org.uk or write to Suite 801, 80A Ruskin Ave, Welling, DA16 3QQ. Tell us what happened, your contact details, and what you would like us to do.
What Happens Next
- We will acknowledge your complaint within 5 working days.
- We will investigate and aim to send you a full response within 20 working days.
- If we need longer, we will tell you why and when to expect an answer.
If You Remain Unhappy
You can ask for your complaint to be reviewed by a different member of our Board of Directors. As we are not a regulated firm, you may also seek independent advice, for example from Citizens Advice.