Terms of Use

DRAFT. These terms are waiting for a review by a suitably qualified adviser. Last updated 4 October 2026.

General Information Only

The content on this website is general information, not legal, financial or professional advice. Consumer rules change and depend on individual circumstances.

No Guarantee of Outcome

CPUK cannot guarantee any refund, compensation or other result.

Our Paid Service

These terms cover use of this website, our free tools and the free initial review. If we offer, and you choose, a paid service, that is covered by a separate written agreement that you sign. We show you its full price and terms before you agree, and where the two conflict the agreement applies to the paid service.

Your Case Page

Keep your case reference and access code private. You are responsible for what happens if you share them. Tell us straight away if you think someone else has used them.

Your Submissions

Information you send through our forms must be accurate and must not be defamatory or unlawful. We use it as described in our Privacy Notice.

Links and Third Parties

We link to other sites for convenience and are not responsible for their content.

Intellectual Property

The content of this site belongs to Consumer Protection UK unless stated otherwise. Please do not copy it without permission.

Liability

Your legal rights as a consumer are not affected by these terms. We take care to keep information accurate but provide it as is, without warranty. To the fullest extent permitted by law, CPUK is not liable for losses arising from reliance on this website. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be limited.

Governing Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although consumers resident in Scotland or Northern Ireland keep any rights to bring proceedings in their home courts.