Online Marketplaces

On eBay UK, the Money Back Guarantee covers items paid for through eBay checkout that don't arrive, arrive faulty or damaged, or don't match the listing. Report a missing item within 30 days of the estimated delivery date, or request a return for 'not as described' within 30 days of delivery, or longer if the seller's return window is longer. source

On eBay, the seller has 3 business days to respond, then you can ask eBay to step in. You can appeal an eBay decision within 30 calendar days. Payments made outside eBay, such as by bank transfer, are not covered, and motor vehicles, services and tickets are excluded. source

Vinted charges buyers a mandatory fee on every purchase. In March 2026 City of London Trading Standards said buyers have only two days to raise a problem before Vinted releases payment to the seller, and that it considers this too short. source

On Vinted, buyers usually pay return postage unless the seller agrees to pay, even for significantly misdescribed items. Trading Standards considers such terms unfair and encourages people to challenge them. source

Most Vinted purchases are between two private people, so goods only need to be 'as described'. If the app's process fails, you can try a chargeback through your bank if you paid by card, then the Financial Ombudsman if the bank refuses. Vinted is not part of an alternative dispute resolution scheme. source

Vinted's terms for the UK were updated with effect from 8 October 2026, and a trade report says the 'Buyer Protection' fee is now called the 'Vinted fee'. Refund rights for items that are lost, damaged, significantly not as described or counterfeit remain under a separate Refund Policy. Check the app for the current wording and time limit. source

Amazon's A-to-z Guarantee covers items sold and dispatched by third-party Marketplace sellers on Amazon.co.uk that don't arrive, are damaged, defective or not as described, or where a return or refund is missing or short. The order's last delivery date must be 90 days ago or less. A refund isn't guaranteed until Amazon's investigation ends. source

On Amazon, the seller must not have responded within 48 hours of your request. For non-delivery, 3 days must have passed after the estimated or confirmed delivery date. Chargebacks, digital items, services and Prime-delivered Marketplace items are excluded, and a separate page covers the refund amounts. source

Facebook Marketplace's free Purchase Protection covers eligible orders bought with delivery or checkout on Facebook. You can request a refund if the order did not arrive, arrived damaged or different from the listing, the seller did not follow their stated refund policy, the purchase was unauthorised, or the seller was removed from Facebook. source

On Facebook Marketplace, local pick-ups, Messenger payments, peer-to-peer payments such as PayPal, and purchases on other sites are not covered. Vehicles, rentals, services and orders over £2,000 are also not covered. You must contact the seller first, and can file a claim with Facebook if the seller does not resolve it within two working days. source

PayPal Buyer Protection can refund the full price plus original postage if an item doesn't arrive, or is significantly not as described (materially different, a different item, misrepresented condition, counterfeit, missing major parts, or damaged in transit). It does not cover items you simply didn't want or that didn't meet your expectations, and you must pay from your PayPal account. source

With PayPal you must try to resolve it with the seller first, then open a dispute in the Resolution Centre. Escalate it to a claim within 20 days of opening it, or PayPal closes the dispute automatically. Item not received: open it within 180 days of paying. Not as described: within 30 days of delivery or 180 days of paying, whichever is sooner. source

PayPal does not cover return postage, and you may have to return the item at your own cost. It does not cover personal payments (friends and family), collecting in person (except PayPal QR code goods and services payments), vehicles, custom-made items for 'not as described' claims, or items bought for resale. source

If you paid by card through PayPal, you can use PayPal Buyer Protection or dispute with your card issuer, but not both at once. PayPal says card chargeback rights may be broader than its own, and if you pursue both at once it closes its claim. If PayPal denies your claim you can still go to your card issuer later. source