Free Tools
Everything you need to understand your rights and make a strong complaint. All free, no sign-up.
We do not have a guide for that company yet. Use a free letter template or start your free case review and we will help.
Get my action planPick your problem, answer a few quick questions and get a personal plan: your rights, your deadline, your best route and the right letter.Free letter templatesPick a template, answer a few questions, and your complaint letter or email writes itself. Copy, print or download it.Know your rightsChoose what went wrong and see your rights, how long you have, and where to go next. Includes a quiz and a scam checker.Flight delay checkerAnswer a few questions to see whether UK261 compensation may be due for a delayed, cancelled or overbooked flight, and what to do next.Report a scamReport scams, misleading businesses and unsafe products. Includes what to do first if you have lost money.Track my caseSign in with your case reference to see progress, message us and upload receipts and screenshots.Scam and recall alertsScam warnings, product recalls and consumer-law changes in plain English. Free email alerts and an RSS feed.Easy read guideOur help and your basic rights in short, simple sentences. Works well with the read-aloud button.Printable toolkitPrintable A4 sheets for community groups, libraries and workplaces. Partners welcome.
These tools give general information and are not legal advice. Want one of our team to look at your case? Start your free case review.
Ready to Take Action?
Tell us what happened. Our initial case review is free.