PayPal Buyer Protection Dispute

PayPal Buyer Protection

• PayPal

  PayPal Buyer Protection can refund the full price plus original postage if an item doesn't arrive, or is significantly not as described (materially different, a different item, misrepresented condition, counterfeit, missing major parts, or damaged in transit). It does not cover items you simply didn't want or that didn't meet your expectations, and you must pay from your PayPal account. source

• How to Claim

  With PayPal you must try to resolve it with the seller first, then open a dispute in the Resolution Centre. Escalate it to a claim within 20 days of opening it, or PayPal closes the dispute automatically. Item not received: open it within 180 days of paying. Not as described: within 30 days of delivery or 180 days of paying, whichever is sooner. source

• What Is Not Covered

  PayPal does not cover return postage, and you may have to return the item at your own cost. It does not cover personal payments (friends and family), collecting in person (except PayPal QR code goods and services payments), vehicles, custom-made items for 'not as described' claims, or items bought for resale. source

• Card Payments

  If you paid by card through PayPal, you can use PayPal Buyer Protection or dispute with your card issuer, but not both at once. PayPal says card chargeback rights may be broader than its own, and if you pursue both at once it closes its claim. If PayPal denies your claim you can still go to your card issuer later. source