eBay Money Back Guarantee

On eBay UK, the Money Back Guarantee covers items paid for through eBay checkout that don't arrive, arrive faulty or damaged, or don't match the listing. Report a missing item within 30 days of the estimated delivery date, or request a return for 'not as described' within 30 days of delivery, or longer if the seller's return window is longer. source

On eBay, the seller has 3 business days to respond, then you can ask eBay to step in. You can appeal an eBay decision within 30 calendar days. Payments made outside eBay, such as by bank transfer, are not covered, and motor vehicles, services, digital content, and travel tickets and vouchers are excluded. source

Your rights depend on whether the seller is a trader or a private individual, not on the website. Traders must make clear that they are businesses. source

Buying from a business: goods must be of satisfactory quality, as described (including in the listing and marketing material) and fit for purpose. This applies to used goods as well as new, and you can seek a refund, repair or replacement. source

Buying from a private seller: only the 'as described' requirement applies. Unless the description was misleading, you generally cannot demand a refund because you are unhappy with the purchase or it has a problem. source

Paying by card or PayPal gives you a better chance of recovering money, especially with overseas sellers. Citizens Advice advises avoiding bank transfers. source