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Guides › Broadband, Phone and Mobile Contracts › Phone Contract Early Termination Fee: How It Is Worked Out

Phone Contract Early Termination Fee: How It Is Worked Out

If you leave a phone contract before the minimum term ends, you will usually pay an early termination charge. EE and O2 both say they add up the remaining monthly charges and take off 4% for paying early. A device plan is separate and must still be paid. You can leave without a fee if a price rise was not made clear in your contract.

Rules checked against the official sources listed below General information, not legal advice

At a Glance

4%EE and O2 deduct this for paying early
Remaining monthsthe charge is based on what is left of your minimum term
30 daysto leave free after an unclear price rise notice

Your Rights

What the rules say, with a link to the official source for each.

How Charges Are Worked Out

  • EE

    EE adds together all outstanding monthly charges for the rest of your minimum term, removes VAT, deducts 4% for early payment, adds any remaining Add to Plan charges, then adds VAT back. Its example: £86.40 for a £30 a month plan with three months left. source

  • O2

    O2 says that outside O2 Refresh the charge covers the remaining months of the minimum term. For SIM-only and Standard Plan contracts it is the monthly tariff times the remaining months, minus 4%. source

  • Three

    Three says you may be charged an early termination fee if you leave before the end of your minimum term, and any outstanding device plan balance must still be paid in full. source

When You Can Leave Without a Fee

  • Rises Your Contract Does Not Allow

    If your contract does not say how much the price can rise, or the rise is bigger than the contract allows, your provider must give you at least 30 days' notice before it takes effect. You then have 30 days to leave without exit fees, either to a new contract with the same provider or by switching. source

  • Rises That Were Not Made Clear

    If a scheduled price rise was not made clear when you signed, you can leave without penalty. If you think a rise was not shown clearly, complain to your provider. source

  • Changes to Your Terms

    Providers can change contract terms, but they must give at least one month's notice, and you have the right to leave without penalty if the change does not benefit you. You cannot leave over changes that only benefit you, are purely administrative or are imposed by law, such as a VAT change. source

Time Limits to Know

Miss a deadline and you can lose a right. Check the dates on your own paperwork.

  • 30 days
    Leave without exit fees after a price rise noticeWithin 30 days of that notice
  • 85075
    Check EE early chargesText INFO to 85075
  • 6 weeks
    Wait before going to a free ADR schemeSix weeks from your complaint, or earlier with a deadlock letter

Steps to Take

Step 1 of 5

Find your minimum term end date in your account or contract.

Step 2 of 5

Ask your provider for the exact early termination charge before you leave (EE: text INFO to 85075; the PAC reply also shows charges).

Step 3 of 5

Check whether a recent price rise or contract change gives you a right to leave free.

Step 4 of 5

Remember any device plan is separate and must still be paid.

Step 5 of 5

If you think you were charged wrongly, complain to the provider, then its ADR scheme after 6 weeks. Our free letter templates can write it for you.

(Tap the numbers to reveal steps)

Where to Go If It Is Not Put Right

Your options, in order, and when each one applies.

Your Provider's Complaints Team

Always start here, in writing, and keep a copy.

CISAS or the Communications Ombudsman (ADR)

Six weeks after your complaint, or when you receive a deadlock letter. Free for you. Your provider will say which scheme it belongs to.

Good to Know

Small things that make your complaint stronger.

If you are near the end of your term, it is often cheaper to wait than to pay a charge.

Want Help?

If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.

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Luke Marley

Lead reviewer

Luke Marley

Founder and Lead Reviewer

Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.

Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.

Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.

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