Guides › Broadband, Phone and Mobile Contracts › How to Cancel EE
How to Cancel EE
EE says you need to give at least 30 days' notice to leave if you are not switching, even after your minimum term. To switch to another network, text PAC to 65075 (or STAC to 75075) and give the code to your new provider. Text INFO to 85075 to check any early exit charges first. Consumer Protection UK is independent and is not connected to EE.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
Leaving EE
Notice
EE says you can request cancellation up to 45 days before the end of your minimum term. If you disconnect without switching, you must give at least 30 days' notice, even after the minimum term ends. EE broadband needs 30 days' notice. source
Switching Codes
Text INFO to 85075 to check whether you will pay early charges. Text PAC to 65075 to keep your number, or STAC to 75075 if you do not want it. source
Charges and Your Final Bill
Early Exit Charges
EE adds together all outstanding monthly charges for the rest of your minimum term, removes VAT, deducts 4% for early payment, adds any remaining Add to Plan charges, then adds VAT back. Its example: £86.40 for a £30 a month plan with three months left. source
Final Bill
EE says your final bill comes within 14 days of your number being cancelled. Unused line rental paid in advance is credited, and refunds usually arrive about eight days after the final bill. If you bought from EE and changed your mind, you can return your device, SIM or accessory within 14 days. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 30 daysEE notice to disconnect without switchingEven after the minimum term
- 1 working dayNew provider completes a Text-to-SwitchOfcom rule
- 6 weeksWait before going to a free ADR schemeSix weeks from your complaint, or earlier with a deadlock letter
Steps to Take
Step 1 of 5
Text INFO to 85075 to see any early exit charges.
Step 2 of 5
If you are moving to another network, text PAC (keep your number) to 65075 or STAC to 75075, and give the code to your new provider.
Step 3 of 5
If you are leaving without switching, contact EE and give at least 30 days' notice.
Step 4 of 5
Check your final bill, which EE says arrives within 14 days of the number being cancelled.
Step 5 of 5
If something is wrong, complain to EE, then its ADR scheme after 6 weeks.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Your Provider's Complaints Team
Always start here, in writing, and keep a copy.
CISAS or the Communications Ombudsman (ADR)
Six weeks after your complaint, or when you receive a deadlock letter. Free for you. Your provider will say which scheme it belongs to.
Good to Know
Small things that make your complaint stronger.
If you are still paying for a phone on a separate plan, check what is left to pay before you leave.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- ee.co.uk/help/profile/leaving-ee/leaving-ee-what-you-need-to-know Checked 13 October 2026
- ofcom.org.uk/complaints/complain-about-phones-or-internet-services/contracts Checked 12 October 2026