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Guides › Car Finance Complaints › When Will Car Finance Compensation Be Paid?

When Will Car Finance Compensation Be Paid?

On 2 July 2026 the Upper Tribunal suspended parts of the car finance redress scheme, so lenders do not need to pay under it until the legal process ends. The case is due to be heard in December 2026 or February 2027, and if the scheme is upheld the FCA expects payments to begin in 2027.

Rules checked with our Car Finance Complaints guide General information, not legal advice

At a Glance

2 Jul 2026parts of the scheme suspended
Dec 2026 / Feb 2027expected hearing
2027when payments may begin

Your Rights

What the rules say, with a link to the official source for each.

The Short Answer

  • The Court Suspension

    On 2 July 2026 the Upper Tribunal suspended parts of the scheme. Until the legal process concludes, lenders do not need to calculate or pay compensation under the scheme. The FCA says the best thing consumers can do is complain to their lender. No timing for the end of the process was given. source

  • When Payments May Begin

    If the scheme is upheld by the court and not appealed, the FCA expects payments to begin in 2027. The legal case is due to be heard in December 2026 or February 2027. source

  • Lender Deadlines

    If a lender needs to respond to you, the FCA's dates are: for agreements from 1 April 2014 where you complained by 30 June 2026, the lender should contact you by 18 November 2026. For earlier agreements where you complained by 31 August 2026, by 18 January 2027. Because of the legal challenge, timing is uncertain, and no reply by these dates does not mean you are owed nothing. source

  • Lenders Contacting You

    Lenders must contact people who have not complained but may be owed money. If you have not been contacted, you can still complain to your lender until 31 August 2027. source

Time Limits to Know

Miss a deadline and you can lose a right. Check the dates on your own paperwork.

  • Dec 2026 or Feb 2027
    Court hearing on the suspended schemeDecember 2026 or February 2027
  • 31 Aug 2027
    Complain if your lender has not contacted youUntil 31 August 2027

Steps to Take

Step 1 of 4

Keep your agreement details and complaint letters.

Step 2 of 4

Complain to your lender if you have not already.

Step 3 of 4

Watch for letters from your lender.

Step 4 of 4

Check the FCA's pages for updates.

(Tap the numbers to reveal steps)

Where to Go If It Is Not Put Right

Your options, in order, and when each one applies.

Your Lender's Complaints Team

Always start here, in writing, even if you have not complained before.

Financial Ombudsman Service

If you think your lender did not follow the scheme rules.

Want Help?

If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.

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Luke Marley

Lead reviewer

Luke Marley

Founder and Lead Reviewer

Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.

Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.

Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.

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