Which Ombudsman Covers My Complaint?

If your energy complaint is not resolved within 8 weeks, or you get a deadlock letter, you can take it to the Energy Ombudsman. It is free and impartial. source

You can take your complaint to the Consumer Council for Water (CCW), which is free, once you have a final response (written or spoken) or eight weeks have passed since you first complained. Include evidence such as emails, bills or call notes. source

If your complaint is not resolved, you can use a free alternative dispute resolution (ADR) scheme once six weeks have passed since your initial complaint, or earlier if you receive a deadlock letter. The two schemes are the Communications and Internet Services Adjudication Scheme (CISAS) and the Communications Ombudsman. All providers must belong to one. source

If you are unhappy with how the train company handled your complaint, the Rail Ombudsman is free and independent. Allow the company 40 working days to resolve your complaint, or until it sends a final response (a deadlock letter) if that comes sooner. source

You can complain to The Motor Ombudsman only if the garage is signed up to its Service and Repair and/or Vehicle Sales Codes. Check with its Business Finder. Complain to the garage first and give it up to eight weeks to give a final answer. source

If your bank refuses or you are unhappy with how it handled a scam, you can complain to the bank and then to the Financial Ombudsman Service, which is free. Its compensation limit is 430,000 pounds, and it can look at cases where losses are over 85,000 pounds. source

You have 6 months from the date on the final response to refer your complaint to the Ombudsman. After that it usually cannot help, unless exceptional circumstances (such as serious ill health or bereavement) stopped you, the insurer did not send a valid final response, or the insurer agrees. source