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Warm Home Discount Not Received
The Warm Home Discount is a one-off £150 discount on your electricity bill, not a cash payment. If you are eligible, you usually get it automatically. In Scotland you may need to apply to your supplier. GOV.UK says the scheme reopens in October 2026.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
How It Works
The Discount
The Warm Home Discount is a one-off £150 discount off your electricity bill; the money is not paid to you. You will usually get it automatically if you are eligible. In Scotland you may need to apply directly to your energy supplier. It is not available in Northern Ireland, and the ways to qualify differ in England and Wales and in Scotland. The scheme reopens in October 2026. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- October 2026Scheme reopensAs shown on GOV.UK in October 2026
Steps to Take
Step 1 of 5
Check GOV.UK for the current eligibility rules for where you live.
Step 2 of 5
Check your electricity bill or account for the discount.
Step 3 of 5
In Scotland, ask your supplier whether you need to apply.
Step 4 of 5
If you think you should have had it, contact GOV.UK's Warm Home Discount helpline or your supplier.
Step 5 of 5
If your supplier made a mistake, complain to it, then the Energy Ombudsman.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Your Energy Supplier's Complaints Team
Always start here, in writing.
Energy Ombudsman
After 8 weeks with no resolution, or when you get a deadlock letter.
Good to Know
Small things that make your complaint stronger.
The discount goes on your electricity account, even if you pay for gas and electricity separately.
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Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- gov.uk/the-warm-home-discount-scheme Checked 13 October 2026
- energyombudsman.org/advice-for-consumers/what-is-back-billing Checked 12 October 2026