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What Is the Priority Services Register?
The Priority Services Register is a free list your energy supplier and network operator keep of customers who need extra help, such as people of pension age, pregnant or with young children, or with a disability or long-term health condition. Help includes notice of planned power cuts, a password scheme and bills in large print or braille.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
The Short Answer
Who Can Join
You can join if you have reached state pension age, are pregnant or have young children, have a disability or long-term health condition (including mental health, sight, hearing or smell), struggle with spoken or written English, or have a temporary change such as recovering from injury, bereavement or job loss. source
What You Get
Free services include advance notice of planned power cuts where possible, an identification and password scheme if someone needs to visit or contact you, regular meter readings, and account information and bills in large print or braille. Contact your supplier and your network operator to join; rejoin if you switch supplier. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- FreeJoin the Priority Services RegisterWith your supplier and your network operator
Steps to Take
Step 1 of 4
Contact your energy supplier and ask to join.
Step 2 of 4
Contact your electricity network operator too.
Step 3 of 4
Tell each about your needs.
Step 4 of 4
Rejoin if you switch supplier.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Your Energy Supplier's Complaints Team
Always start here, in writing.
Energy Ombudsman
After 8 weeks with no resolution, or when you get a deadlock letter.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- ofgem.gov.uk/your-energy-supply/how-manage-your-energy-supply/join-your-suppliers-priority-services-register Checked 13 October 2026
- energyombudsman.org/advice-for-consumers/what-is-back-billing Checked 12 October 2026