0300 102 9488  |  info@consumer-protection.org.uk  |  Mon–Fri 9am–5pmTrack my case  |  Alerts  |  Simple view

Guides › Faulty Goods and Refunds › Tesco Refunds and Returns

Tesco Refunds and Returns

Tesco says you can return a product within 30 days of purchase with proof of purchase if you change your mind, though some products have different limits. For faulty items, it offers a repair, replacement or full refund within 30 days, and a repair (or a refund if that fails) from 30 days to 12 months. This is in addition to your legal rights.

Rules checked with our Faulty Goods and Refunds guide General information, not legal advice

At a Glance

30 daysto return an item if you change your mind (proof of purchase needed)
30 daysrepair, replacement or full refund for a faulty item
12 monthsTesco arranges a repair, or a refund if it fails
6 yearstime limit for a court claim in England and Wales

Your Rights

What the rules say, with a link to the official source for each.

Tesco’s Policy

  • Changed Your Mind

    Tesco says you can return a product within 30 days of purchase with your proof of purchase, and it will offer a replacement or refund. It says some products have different return limits and exceptions. source

  • Faulty Items

    Tesco says that within 30 days of receipt you can choose a repair, replacement or full refund. After 30 days but within 12 months, it will arrange a repair or, if that fails, a refund. After 12 months, contact Tesco. It says this applies in addition to your legal rights. source

  • Where to Return It

    Tesco says to return a faulty product to any Tesco Extra or Tesco Superstore, preferably the one you bought it from. Tesco Express stores cannot accept returns for faulty products. source

Your Legal Rights

  • Reject Within 30 Days

    Within 30 days of delivery you can usually reject faulty goods and get a refund. You will normally need to show the fault. source

  • The First 6 Months

    If a fault shows up within six months of delivery, it is presumed to have been there at delivery unless the trader proves otherwise. After six months, you have to show it. source

  • Repair or Replacement

    After 30 days you can ask for a repair or replacement at no cost to you. The trader must do it within a reasonable time and without significant inconvenience. source

  • Refund Deadline

    Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source

Time Limits to Know

Miss a deadline and you can lose a right. Check the dates on your own paperwork.

  • 30 days
    Tesco: change of mind returnWith proof of purchase, per Tesco’s policy
  • 30 days
    Reject a faulty item for a full refund30 days from delivery, or from when any installation is finished
  • 6 months
    Fault presumed to have been there from the startFaults that appear within 6 months of delivery
  • 6 years
    Time limit for a court claim6 years in England, Wales and Northern Ireland; 5 years in Scotland

Steps to Take

Step 1 of 5

Find your receipt or bank statement as proof of purchase.

Step 2 of 5

For a faulty item, take it to a Tesco Extra or Superstore (not Express), preferably the one you bought it from.

Step 3 of 5

Say which remedy you want: within 30 days you can ask for a full refund.

Step 4 of 5

If Tesco refuses, put your complaint in writing. Our free letter templates can write it for you.

Step 5 of 5

If it is still not sorted, ask your card provider for help or get free advice from the Citizens Advice consumer service.

(Tap the numbers to reveal steps)

Where to Go If It Is Not Put Right

Your options, in order, and when each one applies.

Tesco Returns and Refunds Help

Start here, or at a Tesco Extra or Superstore.

Your Card or Credit Provider

If you paid by credit card or regulated buy now pay later and the shop will not put it right.

Citizens Advice Consumer Service

Free advice, and help deciding whether to start a small claim, once the seller has not put it right.

Good to Know

Small things that make your complaint stronger.

Tesco’s change of mind policy is extra. Your legal rights for faulty goods apply whatever its policy says.

Want Help?

If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.

Start your case
Luke Marley

Lead reviewer

Luke Marley

Founder and Lead Reviewer

Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.

Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.

Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.

Free Scam and Recall Alerts

Plain-English scam warnings, product recalls and consumer-law changes by email. We email you about this only, and you confirm your address first. Unsubscribe at any time.

See our privacy notice.

Start your case