JD Sports Returns and Refunds

JD Sports says store returns must be made within 28 days with your despatch note and are refunded to your original payment method, at a UK store. Online returns go through its Returns portal with a partner carrier, with the despatch note included; it does not offer exchanges on online orders. source

JD Sports says underwear is non-refundable for hygiene reasons, swimwear is accepted only with the hygiene seal intact and only in store, and personalised items only if the personalisation is wrong or the item is faulty. Items from adidas, Under Armour, Reebok, Timberland, Vans and The North Face must be returned to the brand partner. source

JD Sports says that for express delivery only the standard delivery cost is refunded, and you may not get the delivery charge back if you keep other items. source

Most online and phone orders have a 14-day cooling-off period, but goods that are clearly personalised or made to your specification are excluded. Made-to-measure items for non-standard sizes are an example. source

Within 30 days of delivery you can usually reject faulty goods and get a refund. You will normally need to show the fault. source

Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source

Goods you buy from a business must be as described, of satisfactory quality and fit for their purpose (Consumer Rights Act 2015). Your contract is with the seller, not the manufacturer, so the seller is the one to complain to. source