Temu Returns and Refunds

Temu says you have a legal right to withdraw within 14 days of receiving the items, then 14 days to send them back. Under its own voluntary policy you can return within 90 days of purchase; some electronics and large appliances have a 45 or 60 day window shown on the product page. source

Temu says return shipping is free for your first return on each order; later returns on that order are at your own expense. source

Temu says it excludes hygiene products whose seal was removed after delivery, sealed audio, video or software once unsealed, products made to your specifications, and products that may deteriorate or expire rapidly. source

Temu says legal withdrawals are refunded within 14 days of the seller being told, though it may wait until the item is received or you show it was sent back. Voluntary returns are refunded after the item is received and checked. The refund may be reduced for damage or missing parts you caused. source

Most online and phone orders have a 14-day cooling-off period, but goods that are clearly personalised or made to your specification are excluded. Made-to-measure items for non-standard sizes are an example. source

Within 30 days of delivery you can usually reject faulty goods and get a refund. You will normally need to show the fault. source

Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source

Goods you buy from a business must be as described, of satisfactory quality and fit for their purpose (Consumer Rights Act 2015). Your contract is with the seller, not the manufacturer, so the seller is the one to complain to. source