The 30-Day Right to Reject: What It Means and How to Use It
Buy something faulty and you may be able to get a full refund, but the clock matters.
If something you buy from a business is faulty, not as described, or not fit for purpose, the Consumer Rights Act 2015 gives you a short-term right to reject it and get a full refund. For most goods you have 30 days from when you took ownership or the item was delivered.
How It Works
- You do not have to accept a repair or replacement within the first 30 days. You can ask for your money back.
- The seller can ask you to return it, but you should not be charged for returning faulty goods.
- After 30 days you can still ask for a repair or replacement, and in the first 6 months the law presumes the fault was there from the start.
What to Do
- Note the date you received it.
- Tell the seller in writing that you are rejecting the item and want a full refund.
- Keep photos and proof of the fault.
Our free letter writes it for you, and our action plan tool works out your dates.
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