Guides › Package Holidays and Hotels › loveholidays Refund: Cancelled Flights and Holidays
Loveholidays Refund: Cancelled Flights and Holidays
loveholidays says that if your flight is cancelled it may offer you an alternative flight or a full refund. If the airline contacts you first, you arrange the refund with the airline and then tell loveholidays. It says refunds can take up to 5 days to reach your account. For a cancelled package holiday, the law says you should get a refund within 14 days. Consumer Protection UK is independent and is not connected to loveholidays.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
Loveholidays' Process
Cancelled Flights
loveholidays says it may contact you to offer an alternative flight or a full refund. If the airline contacts you first, arrange your refund directly with the airline before letting loveholidays know. To tell it about a cancellation: Manage booking, Amend flight, Inform us of a cancellation. source
Refund Timing
loveholidays says refunds can take up to 5 days to reach your account. If it has been longer, contact its Credit Control team on 020 3984 9878. You get an ARN number to trace the refund with your bank. source
Protection
loveholidays says its flight-inclusive packages are protected by its trust account, and you get an ATOL certificate after booking; without one the booking is not ATOL protected. If it stopped trading before you travel, you could claim a refund for the protected parts. source
Your Package Holiday Rights
What Counts as a Package
You likely have a package holiday if you booked 2 or more travel services (for example flights and a hotel) for the same trip from one organiser, and the trip lasts over 24 hours or includes an overnight stay. source
Significant Changes
If the company makes a significant change (for example a different resort) or fails to meet an agreed special request, you can cancel for free and get your money back, or accept an alternative if one is offered. source
If the Organiser Goes Bust
If a package organiser goes bust, check for ATOL, ABTA, ABTOT or BCH protection. Covered customers get a refund if they have not travelled, or a finished holiday and transport home if they are already away. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 5 daysloveholidays refund reaches your accountThen call Credit Control on 020 3984 9878
- 14 daysRefund after a cancelled packageWithin 14 days of the cancellation
- 6 yearsLegal claimGenerally 6 years in England and Wales, 5 years in Scotland (not stated on the Citizens Advice pages, so check before you wait)
Steps to Take
Step 1 of 5
Check whether the airline or loveholidays told you about the cancellation.
Step 2 of 5
If the airline told you, ask the airline for the refund, then tell loveholidays in Manage booking.
Step 3 of 5
If loveholidays offers an alternative, you can choose a refund instead if the change is significant.
Step 4 of 5
If the refund has not arrived after 5 days, call Credit Control on 020 3984 9878 and ask for the ARN.
Step 5 of 5
If you are still not refunded, complain in writing and ask your card provider about Section 75 or chargeback. Our free letter templates can write it for you.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
ABTA Complaint, Mediation or Arbitration
The company is an ABTA member and has not put the problem right. A fee applies for mediation or arbitration.
Card Provider: Section 75 or Chargeback
You paid by card and the company has not put it right. Use the Financial Ombudsman Service if the card provider refuses.
Small Claims Court
A last resort when the company refuses. It can be slow and costly, so check the time limit first.
Good to Know
Small things that make your complaint stronger.
Keep your ATOL certificate with your booking: it shows which parts of your holiday are protected.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- loveholidays.com/faq/refund-for-cancelled-flight Checked 13 October 2026
- loveholidays.com/faq/not-received-refund Checked 13 October 2026
- loveholidays.com/faq/financial-protection Checked 13 October 2026
- citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/claim-compensation-for-a-holiday Checked 12 October 2026
- citizensadvice.org.uk/consumer/holiday-cancellations-and-compensation/cancelling-a-package-holiday Checked 12 October 2026
- citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/getting-your-money-back-if-you-paid-by-card-or-paypal Checked 8 October 2026
- gov.uk/make-a-court-claim-for-money Checked 8 October 2026