Apple Store Returns and Refunds

Apple says you can return items within 14 calendar days of delivery. Its terms say to tell Apple within 14 days of taking possession, then you have a further 14 days to return the item. Online purchases can also go back to a UK Apple Store within 14 days of pickup. source

Apple says to return the item with the original receipt, packaging and included accessories. Excluded: software downloads once begun with your consent, Software Up-to-Date, gift cards, Apple Developer products, services once performed, and software unsealed after delivery. A damaged item may have its refund reduced. source

Apple says card refunds go to your card-issuing bank within five business days of receiving the returned item (allow 5 to 7 days); store returns within ten business days; Apple Gift Card purchases are refunded as a Gift Card. source

Most online and phone orders have a 14-day cooling-off period, but goods that are clearly personalised or made to your specification are excluded. Made-to-measure items for non-standard sizes are an example. source

Within 30 days of delivery you can usually reject faulty goods and get a refund. You will normally need to show the fault. source

Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source

Goods you buy from a business must be as described, of satisfactory quality and fit for their purpose (Consumer Rights Act 2015). Your contract is with the seller, not the manufacturer, so the seller is the one to complain to. source