Guides › Furniture and White Goods › How Long Does a Shop Have to Refund Me?
How Long Does a Shop Have to Refund Me?
Once a trader agrees you are entitled to a refund for faulty goods, it must pay without undue delay and within 14 days. Full refunds are generally expected in the first six months; after that, a reasonable deduction for use may be made.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
The Short Answer
Refund Deadline
Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source
Deductions for Use
Full refunds are generally expected in the first six months. After that, the trader may make a reasonable deduction for the use you have had. source
Chargeback
For a chargeback, claim within 120 days of realising there is a problem, not from the payment date. Note that date. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 14 daysRefund paidWithin 14 days of the trader agreeing you are entitled to it
Steps to Take
Step 1 of 4
Note the date the refund was agreed.
Step 2 of 4
After 14 days, chase in writing.
Step 3 of 4
If you paid by card, ask about chargeback.
Step 4 of 4
Consider a small claim as a last resort.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
The Retailer's Complaints Team
Always start here, in writing, and say which remedy you want.
Your Card or Credit Provider
If you paid by credit card or regulated buy now pay later and the shop will not put it right.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- nibusinessinfo.co.uk/content/what-do-if-problems-arise-supplied-goods Checked 12 October 2026
- moneysavingexpert.com/reclaim/company-administration-help Checked 12 October 2026
- fca.org.uk/consumers/buy-now-pay-later Checked 12 October 2026