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Faulty Car Bought from a Private Seller
When you buy a car from a private seller you have fewer rights than when you buy from a dealer. The car must be as described and the seller must own it, but it does not have to be of satisfactory quality or fit for purpose unless the seller said so. Some traders pose as private sellers to avoid their legal obligations; report this to Citizens Advice.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
Buying Privately
Private Sales
Private sales: you have fewer rights than when you buy from a trader. The car must be as described and the seller must own it (have good title), but it does not have to be of satisfactory quality or fit for purpose unless the seller said so. Some traders pose as private sellers to avoid their legal obligations; report this to Citizens Advice. source
Outstanding Finance
If the car turns out to have outstanding finance, a private buyer who bought in good faith, without knowing about it, may be able to keep it (conditions apply, e.g. being the first private buyer); otherwise seek a refund from the seller (CRA 2015 if a trader, Sale of Goods Act 1979 if private). source
If the Seller Was Really a Dealer
Quality and Description
Dealer sales: goods must be of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). If a car fails these tests you have a short-term right to reject and get a full refund within 30 days, counted from when ownership, delivery and any installation are complete (s.22). source
First 6 Months
For the first 6 months a fault is presumed to have been there at delivery unless the dealer proves otherwise; after 6 months you must show the fault was already present (s.19(15)). source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 6 yearsLegal action for goods problems in England and WalesGenerally up to 6 years after you paid (Citizens Advice; 5 years in Scotland)
- 30 daysShort-term right to reject a faulty car bought from a dealer30 days beginning the day after ownership, delivery and any installation are complete
Steps to Take
Step 1 of 4
Find the advert and any messages: what exactly did the seller say about the car?
Step 2 of 4
Compare the description with the fault. If the car was not as described, write to the seller and say what you want. Our free letter templates can write it for you.
Step 3 of 4
If you think the seller was really a trader, report it to Citizens Advice, who can pass it to Trading Standards.
Step 4 of 4
If the seller will not help, get free advice from Citizens Advice before deciding on a small claim.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Citizens Advice Consumer Service
Free advice and referral to Trading Standards.
County Court Small Claims
After trying to settle and ADR; small claims usually cover claims up to 10,000 pounds.
Good to Know
Small things that make your complaint stronger.
Keep the advert. Screenshots of the listing are your best evidence of how the car was described.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.

Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- cms.pembrokeshire.gov.uk/consumer-advice-information/used-motor-vehicles-your-rights Checked 12 October 2026
- citizensadvice.org.uk/consumer/buying-or-repairing-a-car/the-car-you-bought-is-still-on-hire-purchase Checked 12 October 2026
- legislation.gov.uk/ukpga/2015/15/section/22 Checked 12 October 2026
- legislation.gov.uk/ukpga/2015/15/section/19 Checked 12 October 2026
- citizensadvice.org.uk/law-and-courts/legal-system/small-claims/deciding-whether-to-make-a-small-claim Checked 12 October 2026