Guides › Buying a Car › Car Bought With Outstanding Finance
Car Bought with Outstanding Finance
If the car you bought turns out to have outstanding finance, a private buyer who bought in good faith, without knowing about it, may be able to keep it. Conditions apply, for example being the first private buyer. Otherwise, seek a refund from the seller: under the Consumer Rights Act 2015 if it was a trader, or the Sale of Goods Act 1979 if it was a private sale.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
Outstanding Finance
Outstanding Finance
If the car turns out to have outstanding finance, a private buyer who bought in good faith, without knowing about it, may be able to keep it (conditions apply, e.g. being the first private buyer); otherwise seek a refund from the seller (CRA 2015 if a trader, Sale of Goods Act 1979 if private). source
Private Sales
Private sales: you have fewer rights than when you buy from a trader. The car must be as described and the seller must own it (have good title), but it does not have to be of satisfactory quality or fit for purpose unless the seller said so. Some traders pose as private sellers to avoid their legal obligations; report this to Citizens Advice. source
How You Paid
Section 75
Section 75 Consumer Credit Act: if you pay by credit card (or buy now, pay later) for an item costing over 100 pounds and up to 30,000 pounds you can claim from the card provider for breach of contract or misrepresentation even if only part was paid by card; chargeback may help with debit cards. Escalate to the Financial Ombudsman Service if refused. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- 6 yearsLegal action for goods problems in England and WalesGenerally up to 6 years after you paid (Citizens Advice; 5 years in Scotland)
Steps to Take
Step 1 of 5
Do not hand the car over straight away. Get free advice first, as you may be able to keep it.
Step 2 of 5
Gather your proof of purchase, the advert and messages with the seller, and when you paid.
Step 3 of 5
If you cannot keep the car, write to the seller asking for a refund. Our free letter templates can write it for you.
Step 4 of 5
If you paid by credit card, ask your card provider about Section 75.
Step 5 of 5
Get help from Citizens Advice, including whether a small claim makes sense.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Citizens Advice Consumer Service
Free advice and referral to Trading Standards.
Card Provider (Section 75 / Chargeback)
You paid at least part by credit card for a car priced over 100 pounds and up to 30,000 pounds, or by debit card for chargeback.
County Court Small Claims
After trying to settle and ADR; small claims usually cover claims up to 10,000 pounds.
Good to Know
Small things that make your complaint stronger.
Whether you can keep the car depends on conditions such as being the first private buyer, so get advice before you agree to anything.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.

Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 12 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- citizensadvice.org.uk/consumer/buying-or-repairing-a-car/the-car-you-bought-is-still-on-hire-purchase Checked 12 October 2026
- cms.pembrokeshire.gov.uk/consumer-advice-information/used-motor-vehicles-your-rights Checked 12 October 2026
- citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/getting-your-money-back-if-you-paid-by-card-or-paypal Checked 12 October 2026
- citizensadvice.org.uk/law-and-courts/legal-system/small-claims/deciding-whether-to-make-a-small-claim Checked 12 October 2026