EE Automatic Compensation for Broadband Faults
What EE says it pays for delayed repairs, missed engineer appointments and delayed activation, how you are paid and what to do if it does not arrive.
EE credits compensation to your account automatically when it delays your activation, fails to repair a total loss of service in time, or misses an appointment. Consumer Protection UK is independent and is not connected to EE. This page sets out what EE itself says on its official page, checked on 4 October 2026.
What EE Says It Pays
| Problem | As EE states it |
|---|---|
| Delayed activation | £6.46 a day |
| Delayed repair | £10.34 a day |
| Missed appointment | £32.31 each time |
How and When You Are Paid
EE says it will credit your account automatically within 30 days of the missed appointment, the service being activated, or the total loss of service being fixed. Compensation applies for up to 60 days for service faults or delayed activation. EE reviews the rates each year in line with CPI, with the current rates applying to incidents from 1 April.
If You Have Not Been Paid
EE tells you to get in touch via its contact options if you think the amount is wrong or you have not received it. It does not set out a further escalation procedure on this page.
It covers home broadband and landline only, not mobile. See our guide to broadband compensation for delayed repairs for the scheme as a whole and a ready-to-use letter.
If It Still Is Not Resolved
If EE does not put it right, the scheme named in our guide is Communications Ombudsman. The Communications Ombudsman now asks you to allow your provider 6 weeks (or a deadlock letter if sooner) before you refer a complaint. See the full EE complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
Ready to Take Action?
Tell us what happened. Our initial case review is free.