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WaterSure: Capped Water Bills
WaterSure is a government scheme that caps the water bills of households struggling to pay. You need a water meter and to get Universal Credit, Housing Benefit or Pension Credit, and either Child Benefit for 3 or more children under 19 living at home, or a medical condition that means you use extra water. Apply through your water company.
At a Glance
Your Rights
What the rules say, with a link to the official source for each.
WaterSure
Consumer Council for Water
WaterSure is a government scheme that caps the water bills of households that are struggling to pay. You must have a water meter and get Universal Credit, Housing Benefit or Pension Credit, and either get Child Benefit for three or more children under 19 living at home, or need extra water because of a listed medical condition such as Crohn's disease, incontinence or home dialysis. Contact your water company to apply. In Wales, the two water companies offer similar schemes. source
Time Limits to Know
Miss a deadline and you can lose a right. Check the dates on your own paperwork.
- Apply nowContact your water companyAsk about any other social tariff too
Steps to Take
Step 1 of 5
Check you have a water meter, or ask for one.
Step 2 of 5
Check your benefits and household qualify.
Step 3 of 5
Contact your water company to apply.
Step 4 of 5
Ask about social tariffs if you do not qualify.
Step 5 of 5
If refused, complain, then go to CCW.
(Tap the numbers to reveal steps)
Where to Go If It Is Not Put Right
Your options, in order, and when each one applies.
Your Water Company
Apply and complain here.
Consumer Council for Water
Free help if your complaint is not resolved.
Good to Know
Small things that make your complaint stronger.
A meter can lower bills for small households, so check before switching.
Want Help?
If you would like one of our team to look at your problem, our initial case review is free. We cannot guarantee any outcome and we do not give legal advice.
Lead reviewer
Luke Marley
Founder and Lead Reviewer
Luke founded CPUK in 2026 after seeing how hard it is for ordinary people to get problems with companies put right. He oversees our guides and checks them against official sources.
Research by Katie Burt, Co-founder and Operations Lead (17 years in the care sector, including managing services for vulnerable adults), and the CPUK Research Team. Researched with AI-assisted research tools, then checked and corrected by our team.
Last checked: 13 October 2026. We are not paid by the companies we write about. Adverts never affect our guidance. Read our editorial policy.
Sources and official links
- ccw.org.uk/faq/what-is-watersure Checked 13 October 2026
- ccw.org.uk Checked 8 October 2026