Vodafone Automatic Compensation for Broadband Faults
What Vodafone says it pays for delayed repairs, missed engineer appointments and delayed activation, how you are paid and what to do if it does not arrive.
Vodafone pays automatic compensation for late repairs, late appointments and late activation of home broadband. Consumer Protection UK is independent and is not connected to Vodafone. This page sets out what Vodafone itself says on its official page, checked on 4 October 2026.
What Vodafone Says It Pays
| Problem | As Vodafone states it |
|---|---|
| Late repair | £10.34 a day if broadband is not restored within two working days of you reporting it |
| Late appointment | £32.31 for a missed engineer appointment, or one cancelled with less than 24 hours’ notice |
| Late activation | £6.46 a day if activation is delayed beyond the confirmed date |
How and When You Are Paid
Vodafone says the credit will be applied to your account within 30 days of the issue being closed. It is used automatically to pay your bills and can be seen on your invoice within 60 days. For late repair and late activation, the maximum compensation period is 60 days.
If You Have Not Been Paid
Vodafone says that if you cannot see the credit on your invoice 60 days after the issue was resolved, you should get in touch with it.
It covers home broadband and landline only, not mobile. See our guide to broadband compensation for delayed repairs for the scheme as a whole and a ready-to-use letter.
If It Still Is Not Resolved
If Vodafone does not put it right, the scheme named in our guide is CISAS (Communication and Internet Services Adjudication Scheme). See the full Vodafone complaints guide.
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Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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