Very Returns and Refunds: Policy and Your Rights
What Very says about returns and refunds: the window, costs, refund timing, exclusions and faulty items, plus your legal rights.
Very’s returns page sets out its change-of-mind window, refund timing and what it will not take back. Consumer Protection UK is independent and is not connected to Very. This page sets out what Very itself says on its official page, checked on 4 October 2026.
Short answer: the window and costs below are Very’s own. They are for changing your mind. If an item is faulty your legal rights are separate and stronger: 30 days to reject it for a refund, then repair or replacement, with a 6-month presumption that the fault was there from the start.
Very’s Returns Policy, in Brief
| Question | As Very states it |
|---|---|
| Return window | 28 days under its approval guarantee. Items must be complete, unused and in the original packaging, with any security tags intact. Gifts bought from 1 October to 10 December 2026 can be returned until 8 January 2027 (Christmas trees and decorations excluded). |
| Cost of returning | Returns are free. You can use InPost lockers or stores, a Post Office, or home collection. Weight limits apply, from 10 kg for drop-off to over 50 kg for large items by home collection. |
| Refunds | Very processes your refund once it has received and checked the items. It asks you to allow up to 14 days after you send them. |
| Cannot be returned | Its returns page does not list exclusions beyond the condition rules above. |
| Faulty items | Its returns page does not cover faulty items. Your legal rights apply. |
Your Rights on Top of the Store Policy
- For goods bought online, by phone or by mail order you can usually cancel within 14 days of receiving them, and the seller must refund within 14 days of getting them back. See changed your mind about an online order.
- For a faulty item, see your right to a refund, repair or replacement and our rights checker.
If It Is Not Put Right
See our Very complaints guide for the route if it is not resolved.
Official page: Very returns and refunds (opens in a new tab). Check it before you claim, because figures and rules change.
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Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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