Transport for Wales Rail Delay Repay: How to Claim Train Delay Compensation
How to claim Transport for Wales Rail Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
Transport for Wales offers Delay Repay if you arrive more than 15 minutes later than scheduled because a train is delayed or cancelled. Consumer Protection UK is independent and is not connected to Transport for Wales Rail. This page sets out what Transport for Wales Rail itself says on its official page, checked on 4 October 2026.
What You Get Back
For disruption-related refunds it says requests are processed as soon as possible and no later than one month after they are received. Refunds on unused tickets must be requested no more than 28 days after the ticket expires.
How to Claim
- the Delay Repay process
- for other compensation, the retailer where you bought your ticket, or writing to its customer relations team
Time limit: Not stated for Delay Repay on the page we read.
Which Tickets Count
Its refund policy covers all tickets, including Advance tickets, when trains are cancelled or delayed. Season tickets are refunded on the equivalent single-ticket value for days not used, less a £5 administration fee.
How You Are Paid
Not stated.
If Transport for Wales Rail Does Not Put It Right
Transport for Wales Rail is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Transport for Wales Rail complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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