Thameslink Delay Repay: How to Claim Train Delay Compensation
How to claim Thameslink Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
Delay Repay applies once you arrive 15 minutes or more late. Consumer Protection UK is independent and is not connected to Thameslink. This page sets out what Thameslink itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As Thameslink states it |
|---|---|
| Season tickets | 25% of a single journey for 15 to 29 minutes; 50% for 30 to 59; 100% of a single for 60 to 119; 100% of a return for 120 or more |
| Day tickets | at least 25% of the fare paid for 15 to 29 minutes; at least 50% for 30 to 59; 100% of the single fare (or 50% of a return) for 60 to 119; 100% of the fare paid for 120 or more |
| Flexi season tickets | the ticket cost divided by 16, then the same percentages |
Thameslink says a response usually takes 5 to 20 working days.
How to Claim
- an online form
- a printable form posted to the address given on its page
Time limit: 28 days of the delayed journey.
Which Tickets Count
Paper tickets, barcodes, the Key smartcard, smartcards from other operators, Oyster, eTickets, mTickets and sTickets can all be used, with the right proof of travel for each.
How You Are Paid
Not stated in the part of the page we read.
If Thameslink Does Not Put It Right
Thameslink is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Thameslink complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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