TalkTalk Automatic Compensation for Broadband Faults
What TalkTalk says it pays for delayed repairs, missed engineer appointments and delayed activation, how you are paid and what to do if it does not arrive.
TalkTalk credits your account automatically for a total loss of service, a delayed start of service or a missed engineer appointment. Consumer Protection UK is independent and is not connected to TalkTalk. This page sets out what TalkTalk itself says on its official page, checked on 4 October 2026.
What TalkTalk Says It Pays
| Problem | As TalkTalk states it |
|---|---|
| Total loss of service | £10.34 a day, starting from the third day (phone and broadband only, not TV or quality problems) |
| Delayed start of service | £6.46 for missing the go-live date, then £6.46 for each full calendar day of delay |
| Missed appointment | £32.31 credited to your account |
How and When You Are Paid
TalkTalk says the credit is added to your account automatically 30 days after your issue is resolved, and that it will send an email or text to tell you. It appears on your bill under “Adjustments made”, labelled “Delay Compensation” or “Missed Appointment Compensation”.
If You Have Not Been Paid
The page we read does not say what to do if the credit does not arrive. Ask in writing after the 30 days and quote your complaint or fault reference. Ofcom lists TalkTalk’s participation as limited for customers who are not on the Openreach network.
It covers home broadband and landline only, not mobile. See our guide to broadband compensation for delayed repairs for the scheme as a whole and a ready-to-use letter.
If It Still Is Not Resolved
If TalkTalk does not put it right, the scheme named in our guide is CISAS (Communication and Internet Services Adjudication Scheme). See the full TalkTalk complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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