Southeastern Delay Repay: How to Claim Train Delay Compensation
How to claim Southeastern Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
You can claim if you arrive 15 minutes or more late because of a delay or cancellation to a Southeastern service. Consumer Protection UK is independent and is not connected to Southeastern. This page sets out what Southeastern itself says on its official page, checked on 4 October 2026.
What You Get Back
The page does not state compensation amounts. Check the percentages on the official page before you claim.
How to Claim
- One Click Delay Repay (for Key smartcard, eTicket and Advance ticket customers)
- an online claim through its Delay Repay portal
- a postal claim using a downloadable form
Time limit: 28 days after your journey.
Which Tickets Count
Southeastern’s page names One Click Delay Repay for Key smartcard holders and for eTickets or Advance tickets bought through its website or app. It does not set out which other ticket types are covered.
How You Are Paid
Bank transfer, PayPal, an e-voucher or a cashable voucher, or a donation to a partner charity.
If Southeastern Does Not Put It Right
Southeastern is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Southeastern complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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