Screwfix Returns and Refunds: Policy and Your Rights
What Screwfix says about returns and refunds: the window, costs, refund timing, exclusions and faulty items, plus your legal rights.
Screwfix’s returns page sets out its change-of-mind window, refund timing and what it will not take back. Consumer Protection UK is independent and is not connected to Screwfix. This page sets out what Screwfix itself says on its official page, checked on 4 October 2026.
Short answer: the window and costs below are Screwfix’s own. They are for changing your mind. If an item is faulty your legal rights are separate and stronger: 30 days to reject it for a refund, then repair or replacement, with a 6-month presumption that the fault was there from the start.
Screwfix’s Returns Policy, in Brief
| Question | As Screwfix states it |
|---|---|
| Return window | 30 days from purchase, which it calls its 30-day money back guarantee, with free returns. |
| Condition | Items must be unused, in a saleable condition and in their original packaging, with all component parts and any promotional items. Returns go to your nearest Screwfix store, and for items with no store nearby it says you can arrange a free collection. |
| Refunds | Its returns page does not state a refund timescale or payment method. |
| Cannot be returned | Some items are excluded. The page points to its terms and conditions for the list. |
| Faulty items | For problems during or after installation, the page says to contact the manufacturer’s helpline rather than return the item to Screwfix. |
Your Rights on Top of the Store Policy
- For goods bought online, by phone or by mail order you can usually cancel within 14 days of receiving them, and the seller must refund within 14 days of getting them back. See changed your mind about an online order.
- For a faulty item, see your right to a refund, repair or replacement and our rights checker.
If It Is Not Put Right
See our Screwfix complaints guide for the route if it is not resolved.
Official page: Screwfix returns and refunds (opens in a new tab). Check it before you claim, because figures and rules change.
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Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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