Samsung Shop Returns and Refunds

Samsung says you must notify it within 14 days of the day you receive your product, then you have a further 14 days from notification to return it. The product must be returned in as-new condition with all original packaging, accessories and free items. It may refuse returns sent after the 14-day return period. source

Samsung says small items (phones, tablets, watches, TVs and monitors up to 43 inches, microwaves, vacuums, soundbars) go back via a DPD drop-off for £5.99. Large items (bigger TVs and monitors, fridges, washing machines, ovens) need a courier collection: £50 in mainland UK, £100 in Northern Ireland and the Isle of Man. The cost is deducted from your refund. source

Samsung says refunds go to your original payment method and returns can take up to 14 days to process. Heavy handling, such as installing or connecting the product, can mean a deduction of at least 20%; missing items or damage can also reduce the refund. source

Most online and phone orders have a 14-day cooling-off period, but goods that are clearly personalised or made to your specification are excluded. Made-to-measure items for non-standard sizes are an example. source

Within 30 days of delivery you can usually reject faulty goods and get a refund. You will normally need to show the fault. source

Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source

Goods you buy from a business must be as described, of satisfactory quality and fit for their purpose (Consumer Rights Act 2015). Your contract is with the seller, not the manufacturer, so the seller is the one to complain to. source