Plusnet Automatic Compensation for Broadband Faults
What Plusnet says it pays for delayed repairs, missed engineer appointments and delayed activation, how you are paid and what to do if it does not arrive.
Plusnet pays automatic compensation under the Ofcom scheme for delayed activation, repairs to a total loss of service, and missed appointments. Consumer Protection UK is independent and is not connected to Plusnet. This page sets out what Plusnet itself says on its official page, checked on 4 October 2026.
What Plusnet Says It Pays
| Problem | As Plusnet states it |
|---|---|
| Delayed activation | £6.46 for the missed activation day, and for every day after that until the service is activated |
| Total loss of service | £10.34 for each day after the first two working days that the service is not fixed |
| Missed appointment | £32.31 for each missed appointment |
How and When You Are Paid
Plusnet says it adds the amount to your account as a credit within 30 days of a missed appointment, the service being activated, or the total loss of service being fixed. The cap is 60 days for delayed activation or service faults.
If You Have Not Been Paid
Plusnet says that if you have not received the expected compensation within 30 days you should contact it to ask about the payment. It also says that after 30 days of an unresolved issue you may be able to cancel without termination fees: check the wording on its page and ask in writing.
It covers home broadband and landline only, not mobile. See our guide to broadband compensation for delayed repairs for the scheme as a whole and a ready-to-use letter.
If It Still Is Not Resolved
If Plusnet does not put it right, the scheme named in our guide is Communications Ombudsman. The Communications Ombudsman now asks you to allow your provider 6 weeks (or a deadlock letter if sooner) before you refer a complaint. See the full Plusnet complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
Ready to Take Action?
Tell us what happened. Our initial case review is free.