Northern Delay Repay: How to Claim Train Delay Compensation
How to claim Northern Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
Northern says you can claim Delay Repay if your train arrives 15 minutes or more late at your destination. Consumer Protection UK is independent and is not connected to Northern. This page sets out what Northern itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As Northern states it |
|---|---|
| 15 to 29 minutes | 25% of a single ticket or 12.5% of a return |
| 30 to 59 minutes | 50% of a single or 25% of a return, or one free single ticket |
| 60 to 119 minutes | 100% refund or one free return ticket |
| 120 minutes or more | 100% refund or two free return tickets |
Northern says it aims to pay within 20 working days of receiving complete documentation and original tickets. This information comes from Northern’s own Delay Repay claim form document.
How to Claim
- an online claim (the only route for bank transfer payment)
- a paper claim form, with your original tickets
Time limit: 28 days of your delayed journey.
Which Tickets Count
For season tickets, Northern works out the value of each journey by assuming 10 journeys for a weekly ticket, 40 for a monthly one and 464 for an annual one. You need to provide proof of travel for your ticket type.
How You Are Paid
Cashable vouchers (redeemable at Northern ticket offices), free rail tickets (Northern services only), National Rail Travel Vouchers, or BACS bank transfer (online claims only).
If Northern Does Not Put It Right
Northern is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Northern complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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