LNER Delay Repay: How to Claim Train Delay Compensation
How to claim LNER Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
LNER says you can claim if your train was cancelled or delayed by 30 minutes or more. Consumer Protection UK is independent and is not connected to LNER. This page sets out what LNER itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As LNER states it |
|---|---|
| 30 to 59 minutes | 50% of a single ticket, or the relevant part of a return |
| 60 to 119 minutes | 100% of a single ticket, or the relevant part of a return |
| 120 minutes or more | 100% of a single, or the full return ticket |
Other payment methods are not stated on the page.
How to Claim
- One-Click Delay Repay for bookings made on LNER’s website or app, which sends an email with a compensation link within 30 minutes
- a manual claim form if you booked directly but did not opt in, or bought elsewhere
- you can follow a claim through My Account (direct bookings) or a separate portal (other retailers)
Time limit: 28 days of travel.
Which Tickets Count
LNER’s page covers delays caused by a cancelled or late train. It does not set out the ticket types in the part we read.
How You Are Paid
LNER says One-Click claims are paid within 3 to 5 days. You can also donate your compensation to CALM.
If LNER Does Not Put It Right
LNER is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full LNER complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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