Jet2 Flight Delay and Cancellation Compensation
What Jet2 says about compensation for delayed and cancelled flights: when you can claim, the amounts, how to claim and what to do if it refuses.
Jet2 says you can claim for a delayed, cancelled or denied-boarding flight through its online form or by post, and that it aims to respond within 28 days. Consumer Protection UK is independent and is not connected to Jet2. This page sets out what Jet2 itself says on its official page, checked on 4 October 2026.
When Jet2 Says You Can Claim
- Your flight arrived more than 3 hours late (Jet2 says departure delays do not count), or it was cancelled, or you were denied boarding.
- You can also claim expenses or a refund related to those problems.
Amounts
| Flight distance | Jet2 |
|---|---|
| Amounts | Jet2’s page does not state amounts. The Civil Aviation Authority’s UK261 figures are £220 up to 1,500 km, £350 for 1,500 to 3,500 km, and over 3,500 km £260 if 3 to 4 hours late or £520 if 4 hours or more. |
Jet2 says compensation is not payable if the flight details were entered incorrectly, the arrival delay was under 3 hours, or the disruption was caused by extraordinary circumstances. Its examples are air traffic control restrictions, adverse weather, disruptive passengers, passenger medical emergencies, foreign object damage, bird or lightning strike, and airport or runway problems or closures. It also says that if your flight was disrupted by the recent NATS air traffic control system failure, it does not consider you entitled to compensation under the regulation.
Help While You Wait
- Jet2’s page lists reimbursable expenses as food and drink, overnight accommodation, a flight refund (if delayed over 5 hours and you chose not to travel) and the cost of an alternative flight. All claims need itemised receipts.
How to Claim
Jet2 says to submit your claim through its online form (you will need your flight number, date, booking reference, boarding pass, receipts and bank details) or to write to its EU261 team at the postal address on its page. It says it aims to respond within 28 days, and that for Spanish flights an appeal to the Spanish authority must be made within 1 year of your first claim to the airline. For the dispute routes Jet2 names, see our Jet2 complaints guide.
Time limit: Jet2’s page does not state one. The legal time limit is 6 years in England and Wales and 5 in Scotland (Civil Aviation Authority).
If It Refuses
See our Jet2 complaints guide for its dispute scheme, and our general guides on flight delay compensation and cancelled flights. You can also use our flight delay checker.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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