IKEA Returns and Refunds

IKEA says you can return most unopened products within 365 days for a full refund, and tested products, including assembled ones, within 365 days. You can also withdraw from an online contract up to 14 days after the last item in your order is delivered. source

IKEA says to bring your receipt or order number; without proof of purchase a return may be refused or refunded to a refund card. Items must be in good condition, and items with signs of use beyond testing are not eligible. Opened, assembled or not-full-price items are refunded to a refund card. source

IKEA says food, perishables such as cut flowers and plants, and custom-made products can be returned for a voucher only, in their original packaging. Mattresses can be exchanged once within 365 days if not dirty, marked or damaged. Its policy does not affect your statutory rights. source

Most online and phone orders have a 14-day cooling-off period, but goods that are clearly personalised or made to your specification are excluded. Made-to-measure items for non-standard sizes are an example. source

Within 30 days of delivery you can usually reject faulty goods and get a refund. You will normally need to show the fault. source

Refunds must be paid without undue delay, and within 14 days of the trader agreeing you are entitled to one. source

If goods arrive damaged, the retailer is responsible for them until they reach you, or a safe place or neighbour you chose, not the courier. Complain to the retailer. source