Hyperoptic Automatic Compensation for Broadband Faults
What Hyperoptic says it pays for delayed repairs, missed engineer appointments and delayed activation, how you are paid and what to do if it does not arrive.
Hyperoptic’s automatic compensation policy covers delayed activation, delayed repair, missed engineer appointments and delayed switching. Consumer Protection UK is independent and is not connected to Hyperoptic. This page sets out what Hyperoptic itself says on its official page, checked on 4 October 2026.
What Hyperoptic Says It Pays
| Problem | As Hyperoptic states it |
|---|---|
| Delayed activation | £6.24 a day |
| Delayed repair | £9.98 a day |
| Missed appointment | £31.19 as a one-off payment |
| Delayed switching | £3.00 to £6.24 a day, depending on the circumstances |
How and When You Are Paid
Hyperoptic says it credits your Hyperoptic account within 30 days of the issue being resolved or the service being cancelled, whichever comes first, although the amount may not show on your bill until after those 30 days. If you have never been billed or will not be billed again, it says it pays by direct bank transfer using details you gave it.
If You Have Not Been Paid
The policy does not say what to do if you do not receive it. Note that the amounts on Hyperoptic’s policy are the figures for April 2025 to March 2026. Ofcom updates them each year, so the current amounts may be higher: see the broadband compensation page linked below.
It covers home broadband and landline only, not mobile. See our guide to broadband compensation for delayed repairs for the scheme as a whole and a ready-to-use letter.
If It Still Is Not Resolved
If Hyperoptic does not put it right, the scheme named in our guide is Communications Ombudsman. The Communications Ombudsman now asks you to allow your provider 6 weeks (or a deadlock letter if sooner) before you refer a complaint. See the full Hyperoptic complaints guide.
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Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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