Great Western Railway Delay Repay: How to Claim Train Delay Compensation
How to claim Great Western Railway Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
Great Western Railway pays Delay Repay from a 15-minute delay. Consumer Protection UK is independent and is not connected to Great Western Railway. This page sets out what Great Western Railway itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As Great Western Railway states it |
|---|---|
| 15 to 29 minutes | 25% of a single, 12.5% of a return, 25% of a season ticket |
| 30 to 59 minutes | 50% of a single, 25% of a return, 50% of a season ticket |
| 60 to 119 minutes | 100% of a single, 50% of a return, 100% of a season ticket |
| 120 minutes or more | 100% of a single, 100% of a return, 200% of a season ticket (as its table states) |
Check the official page for the current figures.
How to Claim
- online (the quickest way)
- paper forms at staffed stations
Time limit: 28 days of your delay (it says late claims are typically rejected).
Which Tickets Count
Single and return tickets, season tickets (weekly, monthly, annual and flexi), carnets and rovers, GWR smartcards, eTickets and Oyster cards.
How You Are Paid
Bank transfer, debit or credit card, cheque, voucher or a charity donation. Paper claims are limited to cheques, vouchers or charity donations.
If Great Western Railway Does Not Put It Right
Great Western Railway is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Great Western Railway complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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