Greater Anglia Delay Repay: How to Claim Train Delay Compensation
How to claim Greater Anglia Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
Delay Repay pays compensation from a 15-minute delay. Consumer Protection UK is independent and is not connected to Greater Anglia. This page sets out what Greater Anglia itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As Greater Anglia states it |
|---|---|
| 15 to 29 minutes | 25% of a single ticket or 12.5% of a return |
| 30 to 59 minutes | 50% of a single or 25% of a return |
| 60 to 119 minutes | 100% of a single or 50% of a return |
| 120 minutes or more | full compensation whatever the ticket type |
Greater Anglia says compensation is typically not offered for pre-planned engineering works or when replacement buses run. Smartcard users are asked to tap in and out for faster processing.
How to Claim
- an online portal
- paper forms at staffed stations
- by post
Time limit: 28 days of the delay.
Which Tickets Count
The scheme covers valid single, return and season tickets, and season tickets are worked out proportionally. Contactless users are asked to include their TfL statements, and mobile-ticket holders their reference numbers.
How You Are Paid
Not stated in the part of the page we read.
If Greater Anglia Does Not Put It Right
Greater Anglia is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Greater Anglia complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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