Great Northern Delay Repay: How to Claim Train Delay Compensation
How to claim Great Northern Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
Great Northern says you can claim if you arrive 15 minutes or more late because of a delay or cancellation. Consumer Protection UK is independent and is not connected to Great Northern. This page sets out what Great Northern itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As Great Northern states it |
|---|---|
| Season tickets | 25% of a single journey for 15 to 29 minutes; 50% for 30 to 59; 100% of a single for 60 to 119; 100% of a return for 120 or more |
| Day tickets | at least 25% of the fare paid for 15 to 29 minutes; at least 50% for 30 to 59; 100% of a single (or 50% of a return) for 60 to 119; 100% of the full ticket cost for 120 or more |
| Flexi season tickets | the ticket cost divided by 16, then the same percentages |
Great Northern says a reply generally comes within 5 days, or up to 20 working days during disruption.
How to Claim
- online or by post, as set out on its page
Time limit: 28 days of your delayed journey.
Which Tickets Count
Accepted proof includes paper tickets, receipts, season ticket photos, booking screenshots, eTickets (with the ticket number), mTickets, sTickets, Key smartcards, Oyster season and pay-as-you-go cards and contactless payment records.
How You Are Paid
Bank transfer (BACS), e-vouchers, PayPal, cashable National Rail vouchers or a charity donation.
If Great Northern Does Not Put It Right
Great Northern is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full Great Northern complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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