Energy Credit Refund After Switching or Moving

Octopus Energy says it sends your final statement within 6 weeks of you moving out or switching, and refunds any credit within 10 working days of the final bill, unless there is a valid reason outside its control; £40 for each if not. source

OVO Energy says it pays £40 if your final statement is not sent within 6 weeks, or your final credit balance is not refunded within 10 working days of the final bill. Final balance refunds are paid automatically. source

E.ON Next says it sends a final bill within 42 days of account closure and refunds any credit within 10 days of the final bill, paying £40 for each broken promise. source

EDF's guide says it pays £40 if a final bill is not sent within 6 weeks of contract end or move-out, or a credit balance is not refunded within 10 working days. source

Energy suppliers generally cannot charge you for energy used, or standing charges, more than 12 months before the new bill, unless you were already billed for that amount. This covers households and microbusinesses. source

If your energy complaint is not resolved within 8 weeks, or you get a deadlock letter, you can take it to the Energy Ombudsman. It is free and impartial. source