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Energy and Water Complaints
Complain to your energy supplier or water company in writing first. For energy, if it is not sorted within 8 weeks, or you get a deadlock letter, you can go to the Energy Ombudsman, which is free. For water, after a final response or 8 weeks, go to the Consumer Council for Water, which is also free.
At a Glance
12 monthsnormal limit on back-billing for energy
8 weeksbefore you can go to the Energy Ombudsman
10 daysfor a water company to reply at each stage
FreeEnergy Ombudsman and Consumer Council for Water
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Company Complaint Guides
Where to complain to each company, and the scheme to use if it is not put right.
Affinity WaterDispute Resolution Ombudsman (DRO)Anglian WaterConsumer Council for Water (CCW)British GasEnergy OmbudsmanE.ON NextEnergy OmbudsmanEcotricityEnergy OmbudsmanEDF (UK)Energy OmbudsmanGood EnergyEnergy OmbudsmanNorthumbrian WaterConsumer Council for Water (CCW)Octopus EnergyEnergy OmbudsmanOutfox Energy (formerly Outfox the Market)Energy OmbudsmanOVO EnergyEnergy OmbudsmanPortsmouth WaterConsumer Council for Water (CCW)Scottish PowerEnergy OmbudsmanSES WaterConsumer Council for Water (CCW)Severn Trent WaterConsumer Council for Water (CCW); then WATRS (Water Redress Scheme)So EnergyEnergy OmbudsmanSouth East WaterConsumer Council for Water (CCW)South Staffs WaterConsumer Council for Water (CCW)Thames WaterConsumer Council for Water (CCW); then WATRS (Water Redress Scheme)United UtilitiesConsumer Council for Water (CCW)Utilita EnergyEnergy OmbudsmanUtility WarehouseEnergy OmbudsmanYorkshire WaterConsumer Council for Water (CCW)
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