East Midlands Railway Delay Repay: How to Claim Train Delay Compensation
How to claim East Midlands Railway Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
East Midlands Railway pays Delay Repay from a 15-minute delay, measured at your final destination. Consumer Protection UK is independent and is not connected to East Midlands Railway. This page sets out what East Midlands Railway itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As East Midlands Railway states it |
|---|---|
| 15 to 29 minutes | 25% of a single or 12.5% of a return |
| 30 to 59 minutes | 50% of a single or 25% of a return |
| 60 to 119 minutes | 100% of a single or 50% of a return |
| 120 minutes or more | 100% of a single or a return |
Season ticket holders are compensated using set divisors that depend on the ticket type and the delay length, which are on its page.
How to Claim
- its online portal
- a downloadable PDF form
Time limit: 28 days of the delay (it says it must receive your claim by then).
Which Tickets Count
Single, return and season tickets (weekly, monthly and annual) and e-tickets. You must provide your ticket as proof.
How You Are Paid
By BACS bank transfer, debit or credit card, or PayPal.
If East Midlands Railway Does Not Put It Right
East Midlands Railway is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full East Midlands Railway complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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