Currys Returns and Refunds: Policy and Your Rights
What Currys says about returns and refunds: the window, costs, refund timing, exclusions and faulty items, plus your legal rights.
Currys’s returns page sets out its change-of-mind window, refund timing and what it will not take back. Consumer Protection UK is independent and is not connected to Currys. This page sets out what Currys itself says on its official page, checked on 4 October 2026.
Short answer: the window and costs below are Currys’s own. They are for changing your mind. If an item is faulty your legal rights are separate and stronger: 30 days to reject it for a refund, then repair or replacement, with a 6-month presumption that the fault was there from the start.
Currys’s Returns Policy, in Brief
| Question | As Currys states it |
|---|---|
| Return window | Online purchases can be returned within 30 days of delivery, even if opened for inspection. In-store purchases within 30 days in unopened, sealed packaging. |
| Cost of returning | Not stated on its returns page. |
| Refunds | Its returns page does not state a refund timescale. |
| Cannot be returned | Opened in-store items (unless faulty), items with broken seals for hygiene reasons (exceptions are noted on product pages), connected products with active airtime contracts (these follow network policies), and items damaged by accidental damage, neglect, misuse or normal wear and tear. |
| Faulty items | Exchange or refund within 30 days of buying or delivery. After 30 days, a repair is offered if the item is within its guarantee period (typically 12 months). |
Your Rights on Top of the Store Policy
- For goods bought online, by phone or by mail order you can usually cancel within 14 days of receiving them, and the seller must refund within 14 days of getting them back. See changed your mind about an online order.
- For a faulty item, see your right to a refund, repair or replacement and our rights checker.
If It Is Not Put Right
See our Currys complaints guide for the route if it is not resolved.
Official page: Currys returns and refunds (opens in a new tab). Check it before you claim, because figures and rules change.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
Ready to Take Action?
Tell us what happened. Our initial case review is free.