CrossCountry Delay Repay: How to Claim Train Delay Compensation
How to claim CrossCountry Delay Repay compensation: the delay thresholds, how to claim, the time limit and what to do if it is refused.
CrossCountry offers Delay Repay for delays of 30 minutes or more. Consumer Protection UK is independent and is not connected to CrossCountry. This page sets out what CrossCountry itself says on its official page, checked on 4 October 2026.
What You Get Back
| Delay or situation | As CrossCountry states it |
|---|---|
| 30 to 59 minutes | 50% of a single, 25% of a return, 50% of a season ticket |
| 60 to 119 minutes | 100% of a single, 50% of a return, 100% of a season ticket |
| 120 minutes or more | 100% of a single, a return and a season ticket |
CrossCountry says its compensation follows the Passenger Charter and the National Rail Conditions of Travel.
How to Claim
- online through its Delay Repay site (the quickest way, it says)
- a downloadable paper form
Time limit: Not stated on the page we read, so claim as soon as you can.
Which Tickets Count
Single, return and season tickets are in its table. For smartcard tickets you need a clear image of the front of the card and its 18-digit smartcard number.
How You Are Paid
By bank transfer (BACS). It asks you to check your bank can process BACS payments before you claim.
If CrossCountry Does Not Put It Right
CrossCountry is listed by the Rail Ombudsman. Allow the train company 40 working days to resolve your complaint, or until it sends a final response (deadlock letter) if that comes sooner, then you can take it to the Rail Ombudsman. See the full CrossCountry complaints guide.
Related
Sources
Last checked 4 October 2026. Rules change, so check the official page before you rely on this. This is general information, not legal advice.
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