How to Complain to Parcelforce Worldwide
Step by step: where to complain, what to say, and where to go if Parcelforce Worldwide does not put it right.
Consumer Protection UK is independent and is not connected to Parcelforce Worldwide. This guide uses information published by Parcelforce Worldwide and by the schemes named below. All product names, logos and brands are property of their respective owners.
- Where to complain
- Parcelforce Worldwide official complaints page (opens in a new tab)
Parcelforce's page offers an online web form, or you can write to its Correspondence Team at its Wakefield address. It says it aims to take no more than 30 calendar days to fully respond. - If it is not resolved
- We could not confirm a general ombudsman or ADR scheme for Parcelforce Worldwide from its own pages. If it cannot settle your complaint, ask it in writing which approved ADR provider it uses and whether it will take part, and contact the Citizens Advice consumer service.
- Checked
- 4 October 2026 (company pages and scheme websites). Rules and pages change, so check the official page before you rely on this.
Good to know: Parcelforce's page does not name an ombudsman. It points to Citizens Advice, Post Advice Scotland and the Consumer Council for Northern Ireland for independent advice on your rights. If you bought from a shop or website, you can also complain to the seller, who is responsible for getting the goods to you.
What to Do, Step by Step
- Gather your evidence. Order or account number, dates, receipts, screenshots, emails and what was said on calls.
- Complain in writing using the route above, and ask for a complaint reference. Say what went wrong, what you want, and by when (14 days is reasonable). Our free letter templates can write it for you.
- Keep a record. Note dates, names and reference numbers of every contact. Use email or a form where you can, so you have proof.
- Ask for a final response if you are not getting anywhere, then follow the escalation route above.
- Use other routes if they apply. If the company does not fix it, take it to the free ombudsman or ADR scheme named above. Your bank or card provider may help if you paid by card (Section 75 or chargeback). The Citizens Advice consumer service gives free advice and can pass a report to Trading Standards.
Useful to Know
- If you ordered from a shop or website, they are responsible until the goods are in your hands. Tell the seller as well as the courier.
- Photograph damaged parcels and packaging before you open or throw anything away.
- Keep your tracking number and proof of postage.
Want help? If you would like one of our team to look at your complaint, our initial case review is free. Start your case. We cannot guarantee any outcome and do not give legal advice.