How to Complain to Halfords
Step by step: where to complain, what to say, and where to go if Halfords does not put it right.
Consumer Protection UK is independent and is not connected to Halfords. This guide uses information published by Halfords and by the schemes named below. All product names, logos and brands are property of their respective owners.
- Where to complain
- Halfords official complaints page (opens in a new tab)
Halfords says you can complain through live chat or by phoning customer support, and you are given a unique reference number. If the first adviser cannot fix it, it says the complaint is passed to the team best placed to resolve it. No response time is stated. - If it is not resolved
- We could not confirm a general ombudsman or ADR scheme for Halfords from its own pages. If it cannot settle your complaint, ask it in writing which approved ADR provider it uses and whether it will take part, and contact the Citizens Advice consumer service.
- Checked
- 4 October 2026 (company pages and scheme websites). Rules and pages change, so check the official page before you rely on this.
Good to know: The page links to a separate procedure for FCA-regulated products and to information about ADR options; it does not name The Motor Ombudsman.
What to Do, Step by Step
- Gather your evidence. Order or account number, dates, receipts, screenshots, emails and what was said on calls.
- Complain in writing using the route above, and ask for a complaint reference. Say what went wrong, what you want, and by when (14 days is reasonable). Our free letter templates can write it for you.
- Keep a record. Note dates, names and reference numbers of every contact. Use email or a form where you can, so you have proof.
- Ask for a final response if you are not getting anywhere, then follow the escalation route above.
- Use other routes if they apply. If the company does not fix it, take it to the free ombudsman or ADR scheme named above. Your bank or card provider may help if you paid by card (Section 75 or chargeback). The Citizens Advice consumer service gives free advice and can pass a report to Trading Standards.
Useful to Know
- Under the Consumer Rights Act 2015, a car bought from a dealer must be of satisfactory quality, fit for purpose and as described. The same right to reject within 30 days and the 6-month presumption of a fault being there from the start are set out for goods generally.
- Keep the advert, invoice, service history and every message. Report faults in writing straight away and keep copies of repair invoices.
- Garage work must be done with reasonable care and skill and within a reasonable time. You can ask for it to be put right or for a price reduction.
- Do not let a dealer or garage tell you the problem is only a matter for the manufacturer. Your contract is with whoever sold you the car or did the work.
Want help? If you would like one of our team to look at your complaint, our initial case review is free. Start your case. We cannot guarantee any outcome and do not give legal advice.